MY WORK
Contact
Hi, I'm Doris Mao Lin
Product & Experience Leader
I help organizations turn complexity into outcomes — connecting strategy, human-centered AI, and design to ship products that create value people can feel.
From Idea to Impact
Building the right product is hard when priorities shift, stakeholders disagree, and AI or legacy constraints raise the risk. I help teams cut through that complexity — aligning leaders on outcomes, translating insight into clear product decisions, and turning vision into prototypes, MVPs, and roadmaps that ship.
With 20+ years across healthcare, financial services, media, and education, I build and scale product and experience practices that unite strategy, human-centered AI, design, and engineering — delivering measurable gains in engagement, experience quality, and business performance.
20+
Years of Experience
50+
Initiatives Delivered
15+
Executive Workshops Facilitated
Product & Design Philosophy
I believe the teams that build the best products never stop asking why. Three principles I've carried through 20+ years of product work — and that hold especially true in the age of AI.
The Best AI Can't Fix the Wrong Problem
I start with research, journey sensemaking, and jobs-to-be-done — because AI makes it faster and cheaper to build the wrong thing at scale. Getting the problem right before touching a solution is the highest-leverage move on any product team.
Align Fast. Prototype to Learn
I run workshops and prototype-driven rituals that turn competing priorities into shared decisions, MVP scope, and roadmaps teams can actually execute. The fastest path to clarity isn't a meeting — it's something people can react to.
AI Amplifies. Humans Decide.
I build product practices where AI accelerates the full lifecycle — with human judgment at every consequential decision point. Transparency, human-in-the-loop, and responsible guardrails aren't constraints. They're the design.
Case Study: 0→1 MVP
Transforming At-Home Oral Health
Problem: A new at-home saliva test needed a clear MVP and an app experience that builds confidence in sampling and results.
What I led: Executive alignment + prototype-first discovery to define workflow-driven mobile flows and guided computer vision capture.
Outcome: Pilot-ready end-to-end experience that reduced user error and accelerated investor and clinical validation conversations.
MVP DEFINITION • COMPUTER VISION GUIDANCE • RAPID PROTOTYPING
Case Study: Human-Centered AI
Generative AI for Teaching & Learning
Problem: Schools needed GenAI that fits real educator workflows, without “generic chatbot” adoption issues or safety risk.
What I led: Designed workflow-native tools (lesson planning, feedback, IEP support) plus a student StudyBuddy, with guardrails from day one.
Outcome: District-validated prototypes that embedded day-one educator value with privacy, transparency, and human-in-the-loop trust built in from the start — designed for real adoption, not novelty.
HUMAN-CENTERED AI • WORKFLOW-DRIVEN TOOLS • GUARDRAILS BY DESIGN
Case Study: Experience Modernization
Elevating Experience at a 5M+ Member Health Plan
Problem: Fragmented touchpoints and slow release cycles made it hard to deliver an "easiest healthcare experience — everywhere, every time" for its members.
What I led: Established a journey-led Design Center — leading product vision and design for cost/Rx transparency tools, a modernized mobile roadmap, and an accessibility-compliant design system.
Outcome: +54% engagement; +25% user satisfaction; +50% mobile use in 6 months; +37% annual health assessment completion; 4.5★ iOS app experience; Rx cost tool delivered high value (63% “most important” / 81% satisfaction)
JOURNEY-LED ROADMAPS • COST & RX TRANSPARENCY • CONTINUOUS IMPROVEMENT
Case Study: Human-in-the-Loop ML
Human-Centered Workflows Improve AI/ML Fraud Mitigation
Problem: A community college system with 100+ colleges needed a faster, more trusted way to triage suspicious applications.
What I led: Redesigned analyst-first workflows and shaped a two-tiered roadmap that strengthened the UI→ML feedback loop — improving both human decision confidence and model accuracy over time.
Outcome: A validated, modernized triage experience that improves analyst speed and decision confidence while feeding better signal back to the model.
ANALYST-FIRST TRIAGE • TRUSTWORTHY RISK SIGNALS • VIRTUOUS FEEDBACK LOOP
Beyond Design
Speaking, Teaching, & Perspectives
Conference Speaking
Delivered sessions on product innovation and design thinking workshops, including at the Women in Tech Global Conference 2025.
Mentorship & Training
Facilitated internal sessions, empowering teams in design thinking, innovation frameworks, and strategic product development.
Thought Leadership
Authored articles exploring human-centered design, AI innovation, and UX strategy.
Available for talks, workshops, or training on the following topics:
  • Human-centered AI
  • Executive alignment through design thinking
  • Discovery-to-MVP Acceleration
  • Operating Model for Product + UX
  • Workshop Design & Facilitation
  • Product Mindset Adoption
Core Skills & Toolbox
Leadership & Strategy
Executive Stakeholder Alignment
Product Org Design & Scaling
Customer & Market Research
Workshop Facilitation
Executive Storytelling
Solution Positioning
Cross-functional Leadership
Coaching & Mentoring
Product & Experience
Product Strategy
Product Vision & Roadmap
Product Management
CX, UX, & UI Design
Process Optimization
Prototyping
Usability Testing
Accessibility & Inclusivity
Methodologies & Tools
Design Thinking
Service Design
Journey Mapping
Human-Centered AI
Agile & SAFe Product Delivery
Figma
Miro
Adobe Creative Suite
What I Bring to Your Team
Open to VP/Head of Product & Experience roles and selective advisory engagements
Strategic Product Leadership
I turn ambiguity into clear vision, priorities, and roadmaps - connect user needs with business objectives, translating insights into actionable product strategies that drive growth.
Cross-Functional Builder
I align product, design, engineering, and executives around shared goals—facilitating workshops and decisions that shorten time-to-value.
Human-Centered AI & Innovation
I design workflow-driven AI that augments people (not replaces them)—with privacy, transparency, and human-in-the-loop baked in.
Deep User Empathy
Passion for crafting meaningful experiences that solve real problems and delight users at every touchpoint.
Let's Create Something Exceptional Together!

Doris Mao Lin | Los Angeles, CA | 310-497-2949 | dorismaolin@icloud.com | linkedin.com/in/dorisl/ | dorismaolin.me